سياسة الاستبدال و الاسترجاع

Our return policy: for product transactions that occur directly between MONSTRO and you. When you buy from MONSTRO, we aim for your satisfaction with every purchase. Therefore, if you need to return a product for an exchange or refund, we strive to make the process as convenient as possible. We have outlined our return/exchange policy below if you are dissatisfied with your product. Duration: eligible items for return/exchange can be returned or exchanged within 3 days from the date you received your order. After the three-day period, we can no longer offer you a return or exchange. Brand and product policy: returned items must be new, original, and resalable condition, complete with all tags and original packaging. merchandise not meeting these criteria is ineligible for refund or exchange. When returning footwear, please pack the shoe-box or carton with an outer protective layer to prevent any damage. damaged shoe-boxes will be considered as damaged products and will not be accepted for refund or exchange. Documentation and legibility: for all return or exchange requests, please provide a valid receipt displaying the sale and delivery dates clearly. items lacking the necessary documentation will not be eligible for a refund or exchange. items non-eligible for refund: please see list of final sale items below. Shipping and product transfer (international and regional): currently, customers are responsible for covering return shipping costs, and we do not offer refund shipping fees. If you request a refund, please note that the original shipping fee for your order will not be reimbursed. customers are accountable for return packages until they reach us. to ensure the safety of your return, we advise using registered and traceable services. kindly provide us with a digital tracking number for the shipment. please be aware that the time taken for your exchanged product to reach you may vary depending on your location. Faulty merchandise: if you happen to receive an incorrect, defective, or incomplete item, kindly reach out to us within 7 days of receiving your order. when contacting us, please provide your order number, photos of the item(s), and any relevant details related to your package. rest assured, we will promptly evaluate the situation and address it effectively by offering a refund, facilitating a return, or sending the missing items. products non-eligible for return/exchange: items such as hats, belts, watches, wallets, socks, ties, scarves, jewelry, eyewear, phone cases, pins, and keychains. knitwear, underwear, and swimwear. print items (books, magazines, art, and stickers). home-ware (candles, carpets, towels, toys). sale items. custom orders. pre-orders. products which mention final sales on the products page itself. Refunds (if applicable): once we receive your returned item, we will send you an email to confirm its arrival for inspection. following the assessment, we will notify you through email or WhatsApp regarding the approval or rejection of your refund request. upon approval, the refund will be initiated, and the credited amount will be automatically returned to your original payment method within 3-5 business days. exchanges (if applicable): returns and exchanges are accepted for damaged or unsatisfactory products. normally, exchanges are limited to items within the same brand category or an identical product. please send us an email at [email protected]. if there are any concerns regarding the return and exchange of products, please send us an email at [email protected].